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Frequently Asked Questions

  • How will my lift be delivered?
    All lifts ship via Freight - LTL. This means that it will ship either on a 53 Foot Semi truck or a flatbed trailer, to the address you provide for delivery.
  • What if my product shows up damaged?
    It is your responsibility to inspect your product before signing to accept delivery . We inspect all shipments before they leave our warehouse to verify the product is in perfect condition. Accidents during shipping do occur occasionally, at no fault of ours or yours. If you accept product and find damage after delivery, it is your responsibilityto file a claim with the freight company directly. If you have some minor scratches or minor damage, contact us immediately and we will send you replacement parts and/or touch-up paint. You must contact us within 72 hours after delivery to notify us of any concerns.
  • Are the Air Compressors ready to use?
    The Air Compressors go through a comprehensive 3 hour break in at the manufacturer. They come ready to use! We recommend an oil change after the first couple hundred hours.
  • What if there is a clear manufactured defect after my lift is installed?
    We ask that you to test your product(s) within 10 days of delivery so we can quickly address any problems or concerns that you may have. If you think your product is defective, Please give us a call so we have help to find a solution! On occasion, the outer packaging, whether steel or wood, may look damaged, but the product inside is perfectly fine. If you suspect concealed damage, notate “Possible Freight Damage” on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is much easier! Please note that we do take photos of the product before it leaves our facility. If your packing arrives damaged, please be sure to take photos immediately.
  • Do you do lift installations and what is the cost?
    We offer installation to all of Arizona, Prices may vary throughout the state and depends on the lift type. Typical installation costs are between $750-$950.
  • How do I unload my products off the delivery truck?
    The customer is responsible for unloading all product when it arrives on the truck, the driver will not assist most times. Lifts will always require a fork lift, tractor or skid steer for unloading. If you have access to a forklift, skid steer or tractor suitable for lifting the weight of your product, you will be all set for unloading. You must be able to unload out of the back of an enclosed 53′ semi truck. Air Compressors and all other large equiptment (excluding lifts) can utilize a Lift Gate for unloading If you do not have the means of unloading, DON'T WORRY! we can have your lift delivered to your local shipping terminal where the freight company can load it onto your truck or trailer.
  • Can I cancel my order after it has shipped?
    Product that has shipped cannot be cancelled for any reason. If you refuse to accept delivery of an order which has already been shipped, you will be responsible for any and all delivery return fees. This includes the initial freight/shipping costs to you; the return freight costs to Red Mountain Lift Services and any fees charged by the carrier. 3.2% will also be deducted from the refund total for the processing fees on the return.
  • What is the Warranty on your products?
    Warranty varies based on manufacture, please contact us for warranty information.
  • Can I unload the lift piece by piece to get it off of the delivery truck/trailer?
    You can not. This is a time as well as a liability issue. The freight companies will not allow this and require that you unload with the proper means and equipment to avoid timely delays and risk of injury.
  • How will I know when my product will arrive so I can prepare to unload it?
    As soon as your order is placed, we will provide an approximate pickup date and transit time. Once the product has been picked up by the freight company, we will send you tracking information so you can track the progress. We can also request a "Notify before delivery" designation on your shipment.
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